We ship Monday through Friday and strive to ship all orders same day they are placed. Purchases during holidays or special events/sales may take an additional 1-3 days to ship. A tracking number will be e-mailed to you as long as you provide a valid e-mail address at the time of your order. If you don't receive your order tracking information, it can be e mailed to you upon request but please check your junk email folder first.
Shipping within USA takes 1-3 business days on average by USPS or UPS. Guaranteed Delivery in the Continental US.
Flat rate $9.95
FREE SHIPPING OPTION
We offer a FREE USA shipping option for all orders above $99.
We do not ship to APO/FPO addresses.
We do not ship internationally at this time.
PARTIALLY SHIPPED ORDERS
On occasion an order may be taken for items which aren't in stock. We will partially send out your order with the products that are in stock and then fulfill the rest once we get what is missing. An email will be sent with order status and the product(s) in back-order with an ETA (estimated time of arrival).
RETURNS OR LOST SHIPMENTS
We do not accept returns due to possible product degradation. If shipment has been lost by the carrier (i.e. USPS, UPS,...) and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the carrier (i.e. USPS) and the delivery confirmation shows "delivered" then our guarantee has been fulfilled and WE WILL NOT RESHIP FREE OF CHARGE.
If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.
REFUNDS & CHARGEBACKS
We do not issue any refunds.
Chargebacks will not be tolerated due to our above policy for handling all issues. We will treat chargebacks as fraud and will pursue legal action if a chargeback is initiated to the full extent of the law.